Head Service, Quality & Assurance

https://hrbdjobs.com/company/hr-bangladesh-ltd

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House # 125, Flat # M-2, Mezonet Building, Boro Moghbazar, Dhaka-1217, Bangladesh., Bangladesh
Job Detail
  • Industry:
    IT, telecommunication
  • Total Positions:
    2
  • Job Type:
    Full Time
  • Salary:
    Negotiable
  • Job Location:
    Dhaka, Bangladesh
  • Minimum Education:
    Bachelor Honors/ Masters
  • Minimum Experience:
    5 Years
  • Age Required:
    18 Years
  • Apply By:
    Sep 30, 2018
  • Job Posting Date:
    Aug 01, 2018
Job Description

·         Goal is to improve sales and service quality and deliver customer satisfaction. ·         Ensure service quality of all sales activities and telemedicine services by calling customers and reviewing call recordings. ·         Handle customer complain and take initiatives to improve customer satisfaction. ·         Manage retention sales team - retaining deactivated customers ·         Monitor and manage inbound call center operation by partner company. ·         Report to Head of Operation. Work closely with Sales team, Telemedicine team and other business departments. ·         Plan, review and improve overall team capacity and resource allocation.

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